Policies
Melodia Gallery · Legal Policies
We keep it clear and honest.
Here you'll find everything you need to know about how we handle your information, orders, returns, and more.
Questions? Contact us here.
01 Privacy Policy
Effective November 1, 2020
At Melodia Gallery, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you visit MelodiaGallery.com.
1. Information We Collect
Personal identification information (name, email, phone number), payment information processed securely via PayPal or Venmo, and usage data relating to how you use our website.
2. How We Use Your Information
To process and fulfil orders, improve our website and customer experience, and communicate relevant updates and promotions.
3. Data Protection
We implement security measures including encrypted payments and secure data storage to protect your information.
4. Third-Party Services
We may share information with third-party providers for payment processing, email newsletters, or analytics, in line with their own privacy policies.
5. Your Rights
You have the right to access, update, or delete your information at any time. Contact us here.
02 Terms of Service
These terms govern your use of MelodiaGallery.com and the purchase of artwork from Melodia Gallery. By using our site, you agree to comply with these terms.
1. Use of Our Website
You must be at least 18 years old to use this site or make a purchase. Please do not use our website for illegal or unauthorised purposes.
2. Product Descriptions and Pricing
We strive to ensure all descriptions and prices are accurate, but reserve the right to correct errors and update information at any time.
3. Orders and Payments
All orders are subject to acceptance and availability. Payment information is securely processed and we do not store credit card details.
4. Liability
We are not liable for any damages that may result from using our website or products, to the fullest extent permitted by law.
5. Changes to Terms
We reserve the right to modify these terms at any time. Changes are effective upon posting to this page.
03 Refund Policy
We want you to be fully satisfied with your purchase. If you're not, here's how we handle returns and refunds.
1. Eligibility for Returns
Products must be unused and in original condition to be eligible for a return. You have 30 days from the delivery date to initiate a return.
2. Non-Returnable Items
Custom commissioned and personalised artworks are not eligible for return.
3. How to Start a Return
Contact us here to begin your return. Returns are processed within 3 business days of receiving the item.
4. Refunds
Refunds are issued to the original payment method, less any applicable shipping costs.
04 Shipping Policy
1. Processing Time
Orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. Any extended timelines will be clearly communicated at checkout.
2. Shipping Rates and Delivery
Shipping charges are calculated and displayed at checkout. Standard delivery: 2-5 business days. Express: 1-3 business days.
3. Order Tracking
You will receive a tracking number by email once your order has shipped.
4. International Shipping
We do ship internationally. Rates and timelines will be shown at checkout.
5. Delays and Missing Items
We are not liable for carrier delays but will always work with you to resolve issues. Please reach out and we will take care of you.
05 Cookie Policy
Our website uses cookies to enhance your experience, analyse site usage, and provide relevant content. By continuing to browse, you consent to our use of cookies.
06 Legal Disclaimer
Products sold by Melodia Gallery are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare provider before use if you have allergies or sensitivities. If irritation occurs, discontinue use immediately.
We comply with all applicable laws and regulations. It is the customer's responsibility to be aware of any local regulations that may affect their ability to purchase and use certain products.
07 Accessibility
We are committed to making our website accessible to everyone. If you have any difficulties accessing our content, contact us here and we will be glad to help.
Questions about any of our policies? We're always happy to help.